The turnover of today�s service industry is larger than any other economic sector, and includes a wide range of activities, from financial services to tourism, and from advertising to public and private health. Challenges to remain competitive in a globalised world include

• Innovation to pursue new sources of revenue, in combination with faster time to market
• Improved commercial efficiency demands innovative distribution models including effective use of on-line services
• Increased competition requires higher quality services, more professional staff and efficient support systems
• Operational excellence and penetration of new markets requires a pragmatic policy of partnerships, joint ventures or acquisitions